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Frequently asked questions

  • Yes! All stores are now open to customers and operating safely under Government Protocols.

    We care about keeping our customers and employees safe. Before visiting our stores please check out our safety guidelines below.

    Masks
    We ask that you please wear a mask when you visit our stores and follow all instructions provided at the store entrance.

    No Fitting
    To help us all keep our distance, unfortunately, we are currently unable to provide a fitting service. Staff will do their best to assist you in other ways with this.

    Vaccine Passes
    Please note that vaccine passes are currently not required to visit or shop in our store

  • All stores are now open to customers and operating safely under Alert Level Government Protocol.

    We care about keeping our customers and employees safe. Before visiting our stores please check out our safety guidelines below.

    Masks
    We ask that you please wear a mask when you visit our stores and follow all instructions provided at the store entrance.

    No Fitting
    To help us all keep our distance, unfortunately, we are currently unable to provide a fitting service. Staff will do their best to assist you in other ways with this.

    Vaccine Passes
    Please note that vaccine passes are currently not required to visit or shop in our stores.

  • Yes, all stores (apart from Hannahs Mt Wellington) are available for Click & Collect while the Traffic Light System is in place.

  • Due to continued Courier demand and Omicron disruptions, delivery is taking longer than usual.

    While we are maintaining prompt processing and dispatching, NZ Post are still experiencing delays within their courier network. These delays are around 5 working days for Auckland and 1-2 working days for the rest of the country.

    Deliveries will be made by NZ Post using their tracked, contactless delivery services.

    We appreciate your patience and support.