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Frequently asked questions

How quickly will I get my order during Alert Level 1?

Due to continued Courier demand, delivery may take longer than usual during Level 1.

While we are maintaining prompt processing and dispatching, Courier Post are still experiencing small delays within their courier network.

Deliveries will be made by Courier Post using their tracked, contactless delivery services.

We appreciate your patience and support.

Are your stores open in Alert Level 1?

Yes, our stores are open during Alert Level 1, however some store hours have changed and new guidelines are in place to ensure safe cleaning and hygiene practices are followed.

Can I take a return into my local store during Alert Level 1?

Yes, during Alert Level 1 we can accept returns in store or via courier at our Distribution Centre.

Please note we are accepting exchanges and refunds that have expired during the Alert Level 3 & 4 period.

If you would like to return your items to our distribution centre, NZ Post has an easy to follow process online where you can purchase and print a Courier label and book a parcel pick up.
Find out how here: https://www.nzpost.co.nz/pay-print-postage-online

Hannahs Webstore,
44 Johnston Way, Whakatu,
Hastings 4180,
NEW ZEALAND

Will your standard returns and exchange period be extended?

We currently offer a 60 day exchange and refund period for purchases made in store or online. This 60 day period will cover most cases but please be assured that we will accept exchanges and refunds that would have expired during Alert Level 3 and 4.

Can I do a Click & Collect Order during Alert Level 1?

Click & Collect is not available at this time.

Our delivery remains FREE for orders over $75 and will be delivered using tracked, contactless delivery from Courier Post.