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Frequently asked questions

  • Lost or stolen gift cards will not be replaced or refunded.

  • A gift card will expire 5 years from the date of purchase. Any outstanding amount will be forfeited.

  • You can check your gift card balance at any Number One Shoes, Hannahs or Hush Puppies retail store or online at https://www.numberoneshoes.co.nz/check-gift-card

  • No. You cannot part pay by Gift Card and pay the remainder via Laybuy. Laybuy is currently a standalone payment method but this feature may be enabled in the future.

  • Our Welcome Discounts can’t be used in conjunction with any other storewide or multi-buy offer; they are only applicable to full priced product. Welcome Discounts need to be used within their 3 month validation period.