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Frequently asked questions

How does it work?

Afterpay allows you to receive your purchase right away, splitting the total into four equal instalments. These payments are due every two weeks, with the first intalment due at the time of purchase.

How do I use Afterpay online?

When you go to checkout your order, you will see Afterpay listed as one of the payment options. Simply select this option and either create or sign in to your account to purchase.

Who do I contact if I have questions about my Afterpay account or payments?

For help with your Afterpay account we suggest checking out the FAQ section on the Afterpay website https://help.afterpay.com/hc/en-nz

Can I return an order purchased using Afterpay to a Hannahs store for a refund or exchange?

Yes, you can return your order to any Hannahs store excluding the Mt Wellington outlet, provided your item meets the terms of our returns policy.