Frequently asked questions
All orders paid for by Laybuy may be returned to any Hannahs store or the Hannahs webstore. Once we've received and processed your return, Laybuy will refund you the full amount for the returned item(s) and cancel or adjust your payment schedule accordingly.
Yes you can return your order to any Hannahs store (excluding Mt Wellington outlet store).
Yes we can exchange your order. Laybuy exchanges can be taken to any Hannahs store (excluding Mt Wellington outlet store) or can be posted to the Hannahs Webstore. Postage fees are non-refundable, however exchange pairs will be sent out free of charge. The standard returns policy conditions apply.
If your Laybuy exchange requires a size swap for the same style then this will be processed as a standard exchange.
If you are wishing to exchange for a different style then we will process a Laybuy refund on the items returned and you will need to re-purchase the exchange pair via our website.
If you are returning your item(s) for an exchange, we are happy to honour any special price offers paid the first time round. Exchange pairs are sent back to you free of charge. If you are required to re-purchase your exchange pair via the website then we will match the free shipping offered on all exchanges. Just contact our customer care team to assist you with this at firstname.lastname@example.org.
Yes Laybuy payment is now an option in all Hannahs stores.
Please note we aim to pack and dispatch orders as quickly as possible. We can’t guarantee that we will be able to cancel your order if your order has already started processing.