Frequently asked questions

When you place an order with us, the funds are reserved for us by your bank or card issuer. We don’t actually take money out of your account until your order is dispatched. If your order is cancelled for any reason, it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

The exception to this is Laybuy payments. Laybuy is a payment option that lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments interest free. Your first payment to Laybuy will be deducted immediately. If your order is cancelled for any reason, you should expect your funds to be available to you again within 1-3 working days.

You need to enter your voucher code in the checkout. Under the payment section, you’ll see a field with the heading “Add Voucher or Gift Card”. Enter the voucher code in the field and click “Apply”. You must enter the voucher code when you checkout as it can’t be applied after you’ve completed your order.

No. Unfortunately we can’t amend orders after they have been placed. If you forget to apply your discount code you will either have to request to cancel your order and place it again or you will need to wait and use your discount code on your next order.

Please note we can aim to pack and dispatch orders as quickly as possible. We can’t guarantee that we will be able to cancel your order if your order has already started processing.