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Yes it is. We use SSL technology which encrypts your information whenever we are receiving or transferring your details on our website.When making an online purchase a small padlock symbol will appear on your screen in front of the URL in the payment section of the checkout. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details cannot be read by, or altered by outside influences.
Please be aware we take fraud seriously. All credit card and debit card holders are subject to validation and authorisation by us and the card issuer.
You can place an order online, over the phone or with the help of our friendly staff in any Number One Shoes, Hannahs, Superstore or Hush Puppies store.
Once you’ve completed your order online, you’ll receive an order confirmation email. If you don’t receive an order confirmation email within 24 hours of ordering, we suggest you check your email spam filter and junk folder in case our email has been directed there.If this isn’t the case, then we may have an incorrect email address for you. Please contact us and we’ll look into this for you.
Once an order is placed we're unable to make any changes to it including changing item colours and sizes, applying a discount code or removing items from your order. We can cancel your order if it hasn't been dispatched so that you can place a new order with the correct details.
If your incorrectly placed order has already been dispatched you will be able to return it for a full refund or exchange it for the correct items/size.
If your order hasn't been dispatched we may be able to change the delivery address. Please note that we can't change orders from a Click & Collect order to a delivery order or vice versa.If your order has already been dispatched you will be able to request a redirect to the correct address via NZ Post. To request a redirect you need to have a New Zealand Post account. Find out more here: Redirecting my parcel
For all requests to change a delivery address or cancel an order so that you can place the correct order please email us at webstore@hannahsandnumberoneshoes.co.nz or phone 0800 426 624. Our contact hours are Monday to Friday from 9am to 5pm.
You may be able to cancel your order if it hasn’t been dispatched. Please call our Customer Care Team on 0800 426 624 or email webstore@hannahsandnumberoneshoes.co.nz to check your order status.
Please note: When you place an order with us, you will be charged for your purchase as soon as you click the PLACE ORDER button in the checkout. An order confirmation will be sent via email to confirm your order and payment. If you cancel your order, it may take up to 5 business days for your bank or card issuer to make your funds available to you again.
We are pleased to offer a variety of payment options for our customers. When shopping online or in store we accept debit cards, Q Card and major credit cards; VISA, MasterCard and American Express as well as the Buy Now Pay Later services Afterpay and Laybuy.
Click here for more details on Afterpay
Click here for more details on Laybuy.
We also accept Number One Shoes, Hannahs and Hush Puppies gift cards online and in store.
Farmlands cards (Hannahs only), Farmers, WINZ and selected mall gift cards are accepted in store but not online. Please contact your local store directly to confirm which mall cards they accept.
You will be charged for your purchase as soon as you click the PLACE ORDER button in the checkout. An order confirmation will be sent via email to confirm your order and payment.
A GST tax invoice will be sent to you via email once your order is complete. This will include all items successfully dispatched to you as part of the order. If for any reason we are unable to fulfill your order in full, you will be refunded back to your original payment method for any items you have not received.
For credit or debit cards it may take up to 5 working days for the refund to appear back in your account depending on bank processing times.If your order was placed within one of our stores your refund will be processed back to store credit. You will need to visit one of our stores who will be able to refund the store credit back to you in person or you may use this credit towards another purchase.
Sorry, we are not able to accept cheques as a method of payment in store or online.
Unfortunately, we do not offer traditional layby, however, we're confident you'll be happy using Laybuy.com or Afterpay to make your in store or online purchase.
Laybuy and Afterpay allow you to receive your goods straight away while paying off your purchase in weekly instalments. There is no interest or fees.
All prices displayed are GST inclusive and displayed in NZD.
You need to enter your voucher code in the checkout. Under the payment section, you’ll see a field with the heading “Add Voucher or Gift Card”. Enter the voucher code in the field and click “Apply”. You must enter the voucher code when you checkout as it can’t be applied after you’ve completed your order.
You may not have entered your voucher code during the checkout process. You may have used the voucher code on a previous order. The voucher code may have expired.
No. Unfortunately we can’t amend orders after they have been placed. If you forget to apply your discount code you will either have to request to cancel your order and place it again or you will need to wait and use your discount code on your next order.
Please note we can aim to pack and dispatch orders as quickly as possible. We can’t guarantee that we will be able to cancel your order if your order has already started processing.
New Zealand Delivery Orders: We charge a non-refundable delivery fee of $9.95 for orders under $100 and offer free shipping on orders over $100.
Australian Delivery Orders: We charge a non-refundable delivery fee of $20.00 for orders under $150 and offer free shipping on orders over $150.
New Zealand Same Day Click & Collect Orders: FREE
New Zealand Collect In Store (1-3 Days) Orders: If stock is not in your chosen store, we will ship your shoes to your chosen store (1-3 business days). We charge a non-refundable delivery fee of $9.95 or is FREE on orders over $100.
We only ship to New Zealand and Australian addresses. Unfortunately we are unable to ship to other countries.
Please note that the following brands can't be shipped to Australia: Hush Puppies, Clarks, Keds, Steve Madden, Skechers, Julius Marlow, Lynx, New Balance , Capezio, Capezio Comfort, Head Over Heels, Soprano and Sopranos Wide Fit.
All orders are sent by NZ Posts courier service. NZ Post will deliver during regular business hours, Monday to Friday, excluding public holidays.
To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of your order will be processed and dispatched shortly after.
Updates, package details and tracking links will be sent to you via email.
No signatures are not required but we do highly recommend that someone be at the delivery address to accept the parcel to ensure safe delivery.
Most orders can be expected to take 1-3 business days to process and ship. This is counted from the first business day following the day that you placed your order. Rural addresses may take longer so allow for 3-5 business days.
Processing: Orders usually take 1-2 business days to process before it's shipped.
Shipping: NZ Post will then deliver orders in 1-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.
Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.
If stock is not in your chosen store, we will ship your shoes to your chosen store (1-3 business days).
This costs $9.95 or is FREE on orders over $100.
We offer FREE Same Day Click & Collect if your entire order is in stock at your chosen collection store.
Same Day Click & Collect orders must be placed by 2pm.We will email you when your order is packaged and ready to collect. Click & Collect is not available at our Hannahs Mt Wellington outlet branch.
You can collect from any Number One Shoes, Hannahs or Hush Puppies store.
You'll be sent a "Ready to Collect" email when your order is ready to collect.Please don't head in store until you receive your Ready to Collect email. On the rare occasion that there is a stock inaccuracy or quality issue, one of our team will be in contact to discuss alternate options with you. Orders need to be collected during store opening hours.
You will need to bring a copy of the "please collect your order" email and a photo ID (driver's licence, passport, Hospitality NZ 18+ card, student ID card) when you collect your order.
Yes they can. They will need to bring a copy of the "please collect your order" email and a photo ID (driver's licence, passport, Hospitality NZ 18+ card, student ID card) when they collect the order.
You can return any Click & Collect product for an exchange or refund within 60 days of collecting the order, providing all the terms and conditions of our returns policy have been met. You can return product to any Number One Shoes, Hannahs or Hush Puppies store, or by Courier back to the website distribution centre to process a refund or exchange.
Click & Collect orders are held in-store for 14 days.If you can't collect your order for any reason, please phone Customer Care on 0800 426 624 (Monday to Friday, 9am to 5pm) to let them know. If you placed your order online and you haven't collected within 14 days of receiving your collection email then we will return the goods back to our stock and refund the money back to the original method of payment. If your Click and Collect order was an in store order then you will need to return to a store so that we can issue you your refund. While we wait for you to visit in store, we will return the order to store credit which you can use when you next visit us in store or the store can refund your credit back to your original payment type.
Yes you can. If you decide to return your Laybuy or Afterpay purchase for an exchange or refund you will be able to return it to a Number One Shoes, Hannahs or Hush Puppies store or Courier it back to the webstore distribution centre to process the refund or exchange.
When your order is dispatched, you’ll be sent a dispatch confirmation email informing you that your order has been dispatched along with the tracking number and link.
To ensure quick delivery, orders may be sent in more than one package. You will receive tracking details for each parcel.
Delivery target is 1-2 business days following dispatch confirmation. Rural addresses can add 1-3 days to the delivery time.
You can track your parcels on the New Zealand Post website here.
To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means sometimes you will receive a package with only some of the items you ordered.
Don’t worry – the rest of your order will be processed and dispatched shortly after. Updates, package details and tracking links will be sent to you via email.
If you have any queries, you can contact us at webstore@hannahsandnumberoneshoes.co.nz or 0800 426 624. Our contact hours are Monday to Friday from 9am to 5pm.
Please go to the New Zealand Post website and enter the tracking number into the track & trace service to find the latest status of your parcel. The tracking number can be found on your dispatch email.If after reviewing the tracking details of your parcel you still have a query regarding the delivery status, please contact New Zealand Post for more information.
Don't forget, to ensure quick delivery, orders may be sent in more than one package. You will receive tracking details for each parcel and will need to check each tracking number individually.Should you need any further assistance, please contact our Customer Care team at webstore@hannahsandnumberoneshoes.co.nz or phone 0800 426 624, Monday to Friday, 9am to 5pm.
All orders are sent via courier by New Zealand Post (NZPost).
You can return product to any Number One Shoes, Hannahs or Hush Puppies store, providing all the terms and conditions of our returns policy have been met.
We do not guarantee the availability of sizes or styles at our retail stores. Therefore if the size or style is not available in-store but is available online, you may be offered a store refund and invited to reorder the exchange size.
We want you to be happy with your purchase. We will gladly exchange or refund unworn product in its original condition, within 60 days of the delivery date, accompanied by the original receipt. All refunds will be credited to the original form of payment. The shoe box and other packaging must accompany the product on return. The delivery fee is non-refundable.
We will process your exchange or refund within 10 business days on receipt of your parcel. We do not accept responsibility for items lost in transit while being returned. We recommend you use a Courier service that provides tracking and delivery to the door. Courier costs are non-refundable. However any exchanges will be sent to the customer free of charge.
Sorry you can’t. Once your order has been placed, we are unable to amend any part of your order or change the collection store. Please check your order carefully before you click on the "Payment” button.
Number One Shoes, Hannahs and Hush Puppies stands by the quality of our merchandise. Should any defect present itself, please visit one of our branches with the products and ask to speak with the manager or call our Customer Care Team on 0800 426 624 and we will do our best to assist you accordingly.
As part of our mission to bring variety of style and value to New Zealand, certain promotions will run across all three brands, so you can shop freely and reap the rewards! Other promotions may be restricted to a particular brand. Either way, this will be made clear in our advertising and T&Cs.
We often run great deals across multiple products. For example, “2nd Pair Half Price” or “2nd Pair $25”. With these offers, the discounted pair will always be the item of lesser value. For any multi-buy offer, your discount will be split proportionately between qualifying items on your order.
These offers may run across our full range, or be limited by brand. We will always clearly state inclusions and exclusions, in stores and online.
We aim to bring you a variety of great offers and deals. Our promotions vary, with terms and duration subject to change. At all times we will advertise our offers clearly, including all Terms, Conditions & Exclusions, in stores and online.
Be first in the know by signing up to our emails. This way, you will receive regular comms on the latest trends, product drops, promotions, and even exclusive offers. Plus, new customers will receive a 20% discount code! Discount valid on full price items only. Expires one month from send date. Excludes New Balance, McKinlay, Florsheim, Skechers, Bobux, rollerskates, safety shoes and safety boots.
Terms, conditions and details for any social competition or giveaway:
Entry is only open to NZ residents with a current postal address, aged 16 years or over, who must be following the relevant Instagram page (Hannahs and/or Number One Shoes). Entrants between the age of 16-17 (inclusive) must have parent or legal guardian approval to enter.
Our regular “Follow To Win” giveaways may vary in scope and prize. The TOTAL monthly prize will always be equal to or more than $200 for Number One Shoes and $500 for Hannahs, either in the form of a voucher or product. You will always need to be following the relevant social page (Facebook, Instagram or Tik Tok) but there may be additional steps to take upon entry (e.g. tagging friends).
Winners will be contacted via the social platform of which they entered, or email, and must claim their prize within one month of receiving communication. No part of this prize is exchangeable or redeemable for cash, or transferable for any other prize. Giveaways are run by Hannahs/Number One Shoes and are in no way associated with Facebook, Instagram and/or Tik Tok. Entrants agree to release Facebook, Instagram and/or Tik Tok from all liability arising in respect of the giveaway.
Collab terms & conditions:
To collab with one of our brands you must be living in New Zealand with a valid postal address, and following the relevant Instagram page.
How our collabs work: you will receive shoes of your choosing to create awesome content with! You can share this content on your own pages (don't forget to tag us!), and are also required to send us high quality originals, of which we will have full rights of use on our own platforms.
We look forward to working with you!
Easter Give away conditions
Terms, conditions and details for the Number One Shoes and Hannahs Easter Social Giveaway
You will always need to be following the relevant social page (Facebook, Instagram) but there may be additional steps to take upon entry (e.g. tagging friends).
Winners will be contacted via the social platform of which they entered, or email, and must claim their prize within one month of receiving communication. No part of this prize is exchangeable or redeemable for cash, or transferable for any other prize. Giveaways are run by Hannahs/Number One Shoes and are in no way associated with Facebook, Instagram. Entrants agree to release Facebook, Instagram from all liability arising in respect of the giveaway.
$10 donated with every I Am Hope gumboot sold" is valid until 12 Oct 2023. Donation valid on full priced gumboots only, while stock lasts. Stock may vary between stores.
You can choose to shop US, UK or EU sizing. Simply select your preferred metric using the toggles above the available sizes. To compare these metrics, and to find your size in centimetres, click on our size guide (along the right-hand side).
NOTE: Some of our brands use their own, specific size conversions, so please refer to the guide for the style you are after.
You can make a purchase without creating an account with us, however if you do Register you’ll be able to view your transaction history, see order updates, save your address details for next time, and create a wishlist of must-have items.
You can now shop many of our promotions across brands! This should be made clear in any advertising but please check T&Cs or ask in store to confirm.
This means, you can choose from ANY of our Number One Shoes, Hannahs or Hush Puppies stores to pick up your order from.
Ideally, yes! But sometimes, to speed up delivery, you will receive your shoes in multiple packages.
You can head into your local Number One Shoes, Hannahs OR Hush Puppies to return items from any one of our brands.
Great! Simply update your preferences online under "My Account", or ask one of our friendly staff members in store.
Easy! Simply update your preferences online under "My Account", or ask one of our friendly staff members in store.
Number One Shoes (alone) has the largest range of family-friendly footwear in New Zealand. With prices that are hard to beat!
Hannahs offers quality driven value and world-renowned brands, from exclusive names like Pulp to International names like Clarks.
Yes! You can buy across BOTH brands but only have to pay ONE delivery fee. And New Zealand delivery is FREE when you spend over $100.
You can spend your voucher at any of our Number One Shoes, Hannahs, Hush Puppies or Superstores, plus, across all three brands online. It's up to you!
Simply toggle between the tabs to browse and add styles to your cart. When ready to check out, go to your cart where you’ll find all of your chosen styles from Number One Shoes, Hannahs and Hush Puppies.
Afterpay is a payment option that allows you to receive your purchase right away, splitting the total into four equal instalments. These payments are due every two weeks, with the first intalment due at the time of purchase.
Just continue to the online checkout and select Afterpay as your payment option. Follow the steps to create your account and complete your purchase. Alternatively you can visit www.afterpay.com/en-NZ to create your Afterpay account first before you start shopping.
When you go to checkout your order, you will see Afterpay listed as one of the payment options. Simply select this option and either create or sign in to your account to purchase.
Yes! Afterpay payment is available in all Number One Shoes, Hannahs and Hush Puppies stores. You will need to download and set up the Afterpay app on your mobile device in order to pay by Afterpay in store. You will find the Afterpay app on the App Store and on Google Play.
For help with your Afterpay account we suggest checking out the FAQ section on the Afterpay website https://help.afterpay.com/hc/en-nz
Yes, you can return your order to any Number One Shoes, Hannahs or Hush Puppies store (excluding the Hannahs Mt Wellington outlet), provided your item meets the terms of our returns policy.
Laybuy is a payment option that lets you receive your online purchase NOW and spread the total cost over 6 weekly automatic payments INTEREST FREE!
Just continue to the online checkout and select Laybuy as your payment option. Follow the steps to create your account and complete your purchase. Alternatively you can visit www.laybuy.com/consumer to create your Laybuy account first before you start shopping.
Yes! Laybuy payment is available in all Number One Shoes, Hannahs and Hush Puppies stores. You will need to download and set up the Laybuy app on your mobile device in order to pay by Laybuy in store. You will find the Laybuy app on the App Store and on Google Play.
Any NZ resident over 18 with a current debit or credit card.
Your limit is assigned by Laybuy through their instant credit check upon sign up. If you don’t have a credit score, Laybuy will assign you with $120. No extra information about you is required!
A late fee of $10 will be applied to your Laybuy account 24 hours after a missed payment.
You can spend more than your assigned limit, the excess will be added to your first payment.
Yes, you can return your order for a refund or exchange at any Number One Shoes, Hannahs or Hush Puppies store (excluding Hannahs Mt Wellington outlet store).
All orders paid for by Laybuy may be returned to any Number One Shoes, Hannahs or Hush Puppies store or our webstore. Once we've received and processed your return, Laybuy will refund you the full amount for the returned item(s) and cancel or adjust your payment schedule accordingly.
Yes we can exchange your order. Laybuy exchanges can be taken to any Number One Shoes, Hannahs or Hush Puppies store (excluding Hannahs Mt Wellington outlet store) or can be couriered to the Webstore. Courier fees are non-refundable, however exchange pairs will be sent out free of charge. The standard returns policy conditions apply.
If your Laybuy exchange requires a size swap for the same style then this will be processed as a standard exchange.
If you are wishing to exchange for a different style then we will process a Laybuy refund on the items returned and you will need to re-purchase the exchange pair via our website.
If you are returning your item(s) for an exchange, we are happy to honour any special price offers paid the first time round. Exchange pairs are sent back to you free of charge. If you are required to re-purchase your exchange pair via the website then we will match the free shipping offered on all exchanges. Just contact our customer care team to assist you with this at webstore@hannahsandnumberoneshoes.co.nz
No. Unfortunately we are not able to process Laybuy orders over the phone at the moment as it requires you to log into your personal Laybuy account. This feature may be enabled in the future.
No. You cannot part pay by Gift Card and pay the remainder via Laybuy. Laybuy is currently a standalone payment method but this feature may be enabled in the future.
Yes, you can use your online discount code on your Laybuy purchase. As per any other payment method you must apply your discount code before you click the ‘Pay by LayBuy’ button.
No. Unfortunately we can’t amend orders after they have been placed. If you forget to apply your discount code you will either have to request to cancel your order and place it again or, you will need to wait and use your discount code on your next order.
Please note we aim to pack and dispatch orders as quickly as possible. We can’t guarantee that we will be able to cancel your order if your order has already started processing.
ZIP is a payment option that allows you to receive your purchase right away, splitting the total into four equal instalments. Payments are due every two weeks, with the first installment due at the time of purchase.
Just continue to the online checkout and select ZIP as your payment option. Follow the steps to create your account and complete your purchase. Alternatively, you can visit https://zip.co/nz/customer/native-login to create your ZIP account first before you start shopping.
If you're trying to sign up for a Zip account and get an error message about your email address or mobile phone number already being in use, it means that you already have an account in the system linked to your details.
It may be that you signed up with Zip a while back but don't remember the number or email used. Prior to November 2019, ZIP was known as PartPay, so you could have created a PartPay account which has been automatically converted to a Zip account.
Your limit is assigned by ZIP through their instant credit check. Your initial spend limit will be confirmed immediately after signing up.
You can spend more than your assigned limit; the excess will be added to your first payment.
A late fee of $8 will be applied to your ZIP account 24 hours after a missed payment. However, depending on the date of your payment, you might still have the option to change the due date of your instalment. Please note that ZIP cannot make changes to payments on the day that it is due as it's already in their automated payment system, you must update at least 48 hours' notice for changes of this type.
Please note, outstanding payments reflected in your account will include associated late fees. It is not possible to pay a late instalment without the fee.
When you go to checkout your order, you will see ZIP listed as one of the payment options. Simply select this option and either create or sign into your account to purchase.
Yes! ZIP payment is available in all Number One Shoes, Hannahs and Hush Puppies stores. You will need to download and set up the ZIP app on your mobile device in order to pay by ZIP in store. You will find the ZIP app on the App Store and on Google Play.
Yes, if you have a coupon code and are eligible to use it, it can be applied to your Zip purchase when you're at the checkout stage of an online purchase (after you've logged in to Zip)
Yes, you can use your online discount code on your ZIP purchase. As per any other payment method you must apply your discount code before you click the ‘Pay by ZIP’ button.
All orders paid for by ZIP may be returned to any Number One Shoes, Hannahs or Hush Puppies store or our webstore. Once we've received and processed your return, ZIP will refund you the full amount for the returned item(s) and cancel or adjust your payment schedule accordingly.
ZIP exchanges can be taken to any Number One Shoes, Hannahs or Hush Puppies store (excluding Hannahs Mt Wellington outlet store) or can be couriered to the Webstore. Courier fees are non-refundable; however, exchange pairs will be sent out free of charge. The standard returns policy conditions apply.
If you are wishing to exchange for a different style, then we will process a ZIP refund on the items returned and you will need to re-purchase the exchange pair via our website.
No. Unfortunately we can’t amend orders after they have been placed. If you forget to apply your discount code you must request to cancel your order and place it again or, you will need to wait and use your discount code on your next order.
No. Unfortunately we are not able to process ZIP orders over the phone at the moment as it requires you to log into your personal ZIP account. This feature may be enabled in the future.
For help with your ZIP account, we suggest checking out the FAQ section on the ZIP website https://help-nz.zip.co/hc/en-us
Lost or stolen gift cards will not be replaced or refunded.
A gift card will expire 5 years from the date of purchase. Any outstanding amount will be forfeited.
You can check your gift card balance at any Number One Shoes, Hannahs or Hush Puppies retail store or online at https://www.numberoneshoes.co.nz/check-gift-card
Our Welcome Discounts can’t be used in conjunction with any other storewide or multi-buy offer; they are only applicable to full priced product. Welcome Discounts need to be used within their 3 month validation period.