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• Shipping NZ wide is free for orders over $75.
• For orders $75 and under we charge a non-refundable delivery fee of $7.50.
• Orders are sent via Courier Post, delivered during business hours Monday-Friday, excluding public holidays.
• As a signature is required upon delivery we cannot deliver to PO Box addresses.

• You get free delivery when you choose to collect your order from any Hannahs store (excluding Onehunga & Mt Wellington).
• You will be required to bring or show us your 'collect your order' email along with a form of photo ID when you pick up your order.
• Orders will be held in store for 14 days. If not picked up within this time they will be returned to the Hannahs online store for a refund.
• Click & Collect orders are held in-store for 14 days. After 14 days orders are returned to the Hannahs online store for a refund.

All orders take around 1-2 business days to process before shipping. Once shipped your order will usually be delivered to your home, office or chosen Hannahs store within 1-3 business days. Rural addresses can add 1-3 days to the estimated delivery times.

Click here for more information on our online returns policy.

Not happy with your online purchase? We will gladly exchange or refund unworn product in its original condition, within 14 days of the delivery date. The original receipt, the shoe box and other packaging must accompany the product on return. You can choose to return your shoes via post to the Hannahs Online store or to a Hannahs retail store. Please include a clear note if you would like an exchange or refund.

All refunds will be credited to the original form of payment. If any product which form part of a multi-buy (e.g. 2nd Pair 1/2 Price, Buy 2 Save etc.) offer is returned to us for a refund, you will be refunded the full price of that item less the total discount given in the offer. Any delivery fees are non-refundable.

Still got questions? Our Customer Care team are available to take your call on 0800 426 624, Monday to Friday, 9am to 5pm.