Frequently asked questions
We charge a non-refundable delivery fee of $7.50 for orders under $75 and offer free shipping on orders over $75.
We only ship to New Zealand and Australian addresses. Unfortunately we are unable to ship to other countries.
Please note that the following brands can't be shipped to Australia: Hush Puppies, Clarks, Keds, Steve Madden, Julius Marlow, Lynx & New Balance.
Orders can be expected to take 2-5 business days to process and ship. This is counted from the first business day following the day that you placed your order. Rural addresses may take longer so allow for 3-8 business days.
Processing: Orders usually take 1-2 business days to process before it's shipped. Shipping: CourierPost will then deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.
If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.