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Our Welcome Discounts can’t be used in conjunction with any other storewide or multi-buy offer; they are only applicable to full priced product. Welcome Discounts need to be used within their 3 month validation period.

To ensure you receive your items as fast as possible, orders are sometimes sent in multiple packages from different locations. This means that from time to time you will receive a package with only some of the items you ordered. Don’t worry – the rest of it will be processed and dispatched shortly after.

If you have received an incorrect order, or should our product present any defects, please email us with the details so that we may assist you in resolving this as quickly as possible. Our stores are now open, meaning faulty and incorrect orders can be brought back in-store for repair, replacement or refund, with proof of purchase.

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Should you need any further assistance, please contact our Customer Care Team on 0800 426 624, Monday to Friday, 9am to 5pm.